TNS Chapter 2 & 3
Salon owner, what do you actually want your business to give you? That's where Lisa Conway begins Chapters 2 and 3 of The Naked Salon.
Because if you don't know where you're going, it's very difficult to work out how to get there.In this episode, Lisa breaks salon business down into three fundamentals:
TIME. TEAM. MONEY.
She also shares seven common mistakes salon owners make - including being too busy being busy, failing to develop their team, not understanding their numbers and having no clear systems for how things should be done.
Then we get to one of Lisa's favourite principles:
FIX IT ONCE.
If you're constantly answering the same questions, correcting the same mistakes or reminding your team how things should be done, you don't need to become a harder boss.
You need a system.
Lisa explains how clear systems create consistency across everything from greeting a client and conducting a consultation to rebooking, retail recommendations, leave requests and the delivery of every service.
Because your client shouldn't receive a brilliant experience depending on which team member happens to be working that day.
EVERY CLIENT. EVERY TIME.
And when everyone knows what “the salon way” looks like, the owner no longer needs to sit in the middle of everything.
Want to go faster?
Get a FREE paperback copy of The Naked Salon - you just pay shipping:
Follow Salon Conversation with Lisa Conway as Lisa revisits The Naked Salon chapter by chapter with everything she's learned from more than 15 years mentoring salon owners.