Salon Conversation with Lisa Conway

Your Salon Retail - Chapter 2

Episode Summary

Chapter 2

Episode Notes

Join January Jump Start here: https://thesalonmentors.com/events-2026

In this episode of Salon Conversation, Lisa continues her FREE weekly mentoring for 2026 by reading Chapter 2 from her book Your Salon Retail — and this one is all about Show & Tell. Retail doesn’t fail because people are bad at sales. It fails because they don’t have a system.

In this episode, Lisa breaks down one of the simplest (and most powerful) habits you can build into every service:

Open the lid. Open your mouth.

This chapter unpacks:

• Why good intentions aren’t enough without systems
• How “show and tell” removes awkwardness from retail conversations
• Why sharing knowledge is part of service — not an add-on
• How letting go of the outcome actually increases results
• The mindset shift that turns retail into trust, not pressure

Lisa also shares real examples from the salon floor that show how confidence, clarity, and curiosity change everything — for the client, the team member, and the business.

👉 Important for Salon, Spa & Clinic Owners

Lisa strongly recommends that your team members subscribe to this podcast.

Salons that use these weekly episodes as a team learning tool — listening together and discussing them in meetings — consistently see:

• Higher retail confidence
• Better client conversations
• Stronger retail results

Retail grows when understanding grows.

January Jump Start

If you’re ready to turn these ideas into a clear plan for 2026, Lisa invites you to January Jump Start.

In this live session, you’ll work on:

• ATTRACTING A-grade clients and team members
• DELIVERING a full and remarkable service consistently
• CONVERTING your team into a machine that supports you

🔗 Join January Jump Start here: https://thesalonmentors.com/events-2026