Chapter 24
Shut up and listen.
Lisa admits that's probably what she'd call Chapter 24 of Your Salon Retail if she were writing it today.
In this episode, Lisa explains The 70/30 Rule: your client owns 70% of the conversation and your 30% needs to be used wisely.
That means less mindless chit-chat and more consultation, education, professional advice, retail recommendations and rebooking.
Lisa also explains how to take control when conversations wander into holidays, gossip and personal drama—and bring the focus back to your client and why they're sitting in your chair.
Because sometimes fewer words are far more powerful.
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