Chapter 16 – Your Salon’s Culture: Setting Clear Expectations
Let’s talk truth: your salon’s culture will make or break your business. In this episode, Lisa gets real about what culture actually means — and it’s not beanbags and team lunches.
From tackling tough conversations (yes, even garlic breath) to holding boundaries, Lisa shares the real-world culture principles that every salon, spa, and clinic needs. Learn how to stop repeating yourself, empower your team to take initiative, and finally build a salon that runs without you on the end of the phone every five minutes.
Next week we kickoff the Salon Team Machine - imagine having your team supercharged for the Christmas rush...